Privacy Policy
Personal Information You Provide: We do not collect any personal information when you simply browse our site. Personal data is only collected if you voluntarily provide it (for example, by contacting us via a form or email). Such information may include:
- Contact Details: Your name, email address, telephone number, or other contact information you choose to provide.
- Message Content: Any details you include in communications (e.g., inquiries, reservation requests, feedback).
Please do not send sensitive personal data (such as financial, health, or identity information) through our website. We do not intentionally collect sensitive information, and we request that you refrain from providing any such details. Any sensitive information you do send will be treated as voluntary and handled in accordance with this policy.
Information Collected Automatically: When you visit our site, certain technical information may be collected automatically through cookies and analytics tools. This can include your IP address (which we anonymize), browser type, device information, and pages visited. This data is generally anonymous and cannot directly identify you. (See the “Cookies and Analytics” section below for more details.)
How We Use Your Information
We use personal information you provide only for its intended purpose, for example:
- To Respond to Inquiries or Requests: If you contact us (such as with a question or reservation inquiry), we will use your contact information and message to respond to you and address your request.
- To Provide Services: If you engage with features of our site (for instance, filling out a contact or reservation form), we will use the information to facilitate that service (e.g., confirming a booking or answering a query).
- Internal Record-Keeping: We may keep a record of communications or reservations to help manage our services and ensure quality.
- Legal Obligations: If required, we may use or retain information to comply with legal obligations or protect our rights (for example, keeping records for tax or audit purposes).
We will not use your personal information for marketing purposes unless you have explicitly given us your consent to do so. We do not sell or rent your personal data to third parties for marketing or any other purposes.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to enhance your experience and to collect usage statistics. Cookies are small text files that a website stores on your computer or mobile device when you visit the site. These cookies help the site function correctly and provide us with anonymous analytics information. Key points include:
- Essential Cookies: Some cookies may be necessary for the basic functioning of the site, such as remembering your preferences or enabling core site features. For example, if we display a cookie consent banner, a cookie will remember your choice. We only use these essential cookies as needed for site operation.
- Analytics Cookies: We use Google Analytics (a web analytics service) to understand how visitors use our site. Google Analytics uses first-party cookies (like the “_ga” cookie) to collect information about website traffic and user behavior. This information includes data such as what pages are visited, how long users stay, and how they arrived at our site, without identifying individuals by name. For instance, the Google Analytics _ga cookie can persist for up to two years to distinguish repeat visitors. We have configured Google Analytics to anonymize IP addresses, meaning your full IP address is not stored – Google truncates it to help protect your identity. The analytics data collected is used in aggregate form to improve our website’s content, layout, and services.
- Third-Party Content (Google Maps): We embed a Google Maps widget on our site to help you locate our business. Viewing this map may result in Google LLC (the provider of Google Maps) setting cookies on your device and collecting usage data about map interactions. For example, Google may place cookies such as NID or others when you view the embedded map, which help measure the number and behavior of Google Maps users. We do not control these cookies, and they are governed by Google’s own privacy/cookie policies. (According to available information, some Google Maps-related cookies can persist for as long as 6 months or even up to 10 years, unless you clear them.)
- Social Media Buttons: Our site may include links or buttons to social media platforms (such as Instagram or Facebook) to allow you to follow or share our pages. These buttons do not collect personal data from our site. If you click on a social media link, you will be redirected to that third-party platform, which may set its own cookies and track your visit under its own privacy policy. We do not receive any of the data from those interactions.
For detailed information about the cookies we use and their purposes, please see our separate Cookie Policy page.
Our website contains links to third-party websites and services for your convenience, such as:
- External Booking Platform: If you choose to make a reservation via our site, you may be directed to an external online booking system (a third-party website) to complete your reservation. Any personal information you provide on that booking platform (for example, your name, contact details, and booking details) is not collected or stored by us. That information is provided directly to the external service, and its use is governed by the privacy policy of that third-party provider. We recommend reviewing the privacy policy of the booking platform for information on how your data is handled. We do not control, and are not responsible for, the data practices of the external booking system.
- Social Media and Other Links: Links to our official pages on social media (Instagram, Facebook, etc.) or other external websites are provided for your reference. If you follow these links, please be aware that those sites are not operated by us. This Privacy Policy does not apply to those external sites. We encourage you to read the privacy policies of any website you visit via links from our site.
We are not responsible for the content, security, or privacy practices of any third-party websites or services. Your use of such third-party sites is at your own risk. However, we welcome feedback about links to third-party sites (especially if a link is broken or the external content seems problematic).
We treat your personal information as confidential. We do not sell, rent, or trade your personal data to others. We would share personal information only in limited circumstances, such as:
- With Your Consent: If you instruct us or explicitly consent to us sharing your information with a third party (for example, to coordinate a service), we will do so only for that specific purpose.
- Service Providers: We may share information with trusted service providers who help us operate our website or conduct our business (for example, an IT support provider or an email service), but only to the extent necessary for them to perform their services. These parties are contractually obligated to keep your information secure and use it solely for the tasks we request.
- Legal Requirements: We may disclose information if required by law or legal process, or if we have a good-faith belief that such disclosure is necessary to comply with a legal obligation (for example, a court order or a request from law enforcement). We may also disclose information to protect our rights, property, or safety, or that of our customers or others, in accordance with applicable laws.
We implement reasonable technical and organizational measures to protect the personal information that you share with us from unauthorized access, alteration, disclosure, or destruction. These measures include using secure protocols on our website and restricting access to personal data to only those in our team who need to handle it. While we strive to safeguard your data, please understand that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of information transmitted to our website. We recommend that you also take precautions when sending us sensitive information, and contact us if you have any concerns about the security of your data.
In the event of any data breach that may affect your personal information, we will follow applicable laws to inform you and the authorities as required.
We will retain your personal information only for as long as necessary to fulfill the purposes for which you provided it, or as required by law. For example:
- If you contact us with a question, we will keep your information long enough to respond and follow up, then remove or anonymize it, unless we need to keep it for legal reasons.
- If you make a reservation or engage in a service, we may retain your data for the duration of that service and for a reasonable period thereafter to ensure we can address any post-service inquiries or legal obligations.
- Basic logs and analytics data are generally retained for internal analysis purposes. These typically do not contain personally identifiable information. We may keep analytics data to identify usage trends over time, but this data is aggregated and not tied to individual identities.
Once your personal information is no longer needed for the purposes stated, we will delete it or anonymize it in a secure manner.
As a user of our website and as a data subject, you have certain rights regarding your personal data under applicable data protection laws (such as the EU General Data Protection Regulation – GDPR). We are committed to upholding these rights, which include:
- Right of Access: You have the right to request a copy of the personal data we hold about you, and to obtain information about how we process it.
- Right of Rectification: If any personal information we have about you is incorrect or incomplete, you have the right to ask us to correct it.
- Right to Erasure: You have the right to request that we delete your personal data (the “right to be forgotten”), provided that we do not have a legal obligation to retain it. For example, if you had previously contacted us, you can request that we erase that correspondence and your contact details from our records.
- Right to Restrict or Object to Processing: You can ask us to restrict the processing of your data in certain circumstances, or object to us processing your data for specific purposes. For instance, you have the right to opt out of any direct marketing (though we currently do not use your data for marketing without consent).
- Right to Data Portability: If applicable, you have the right to request a copy of your personal data in a commonly used, machine-readable format, or to have it transmitted to another data controller. (This is generally relevant for data you provided in the context of services, and when processing is carried out by automated means.)
- Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. For example, if you have subscribed to a hypothetical newsletter or given consent for marketing (not currently in practice on our site), you can withdraw that consent and we will stop that specific processing.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws. Note that for security, we may need to verify your identity before fulfilling certain requests (to ensure we don’t modify or release the wrong person’s data).
If you believe your data rights have been violated, you also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Greece, this is the Hellenic Data Protection Authority (HDPA).
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please do not hesitate to contact us. We are here to help and address any issues. You can reach us at:
Felicità of Athens
Email: felicitaofathens@gmail.com
Phone: +30 211 001 5858 (customer service)
Address: Megalou Vasileiou 40, Athens, 11854, Greece.
Please note that the above email is the primary contact for privacy-related inquiries. We will make every effort to respond promptly and resolve any concerns.
Updates to This Policy
We may update or revise this Privacy Policy from time to time, to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the “Last Updated” date at the bottom of this Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of the website after any modifications to the Privacy Policy will signify your acceptance of the updated terms.
Last Updated: December 24, 2025